Refunds & transfers
Do you provide refunds if we do not have a "successful" trip?
Wildlife is often unpredictable, which means that every trip with us is different. While we know the best spots to visit to see certain species, we cannot guarantee seeing these species every time on our boat trips and tours. We do, however, strive to make our trips as informative and enjoyable as possible whatever the species list. The funds generated from our trips not only cover the cost of running the event, including staff time and boat hire, but also support the running costs of the charity throughout the year, helping to protect this special area for nature. We are therefore unable to provide refunds in the event that we do not encounter certain species or "close-up" views.
I am no longer able to attend an event that I have booked, what should I do?
If you are no longer able to attend, please let us know as soon as possible via bookings@birdsofpooleharbour.co.uk and we can discuss the options available for your booking. We often have long waiting lists for our events, so giving us as much advance warning as possible is greatly appreciated.
Will our trip be cancelled due to bad weather?
We endeavour to run as many of our trips as possible, and will only cancel a trip due to bad weather if absolutely necessary i.e. it is unsafe for the event to run, or it cannot go ahead due to the the nature of the event. While windy and rainy weather is less appealing to us, they often prove to be very fruitful birding conditions, so can be worthwhile venturing out in. We aim to be in touch via email at least 24 hours before the event is due to run to confirm whether it is going ahead.